About Tombola – Contact & Company Information
Tombola is one of the UK’s longest-running bingo brands, and knowing who runs it, how it’s licensed and how to reach its support team matters before you deposit. This page lays out the company’s background, its regulatory standing and every contact channel, so you can verify the details yourself.
About Tombola
Tombola launched in 2006 and has operated in the UK online bingo market ever since. Since 2022 the brand has been owned by Flutter Entertainment, one of the largest gambling groups in the world. Unlike most UK bingo sites, Tombola builds every game in-house: Bingo90, Bingo75 Lines, Bingo80, plus speciality titles such as Pulse, Burst, Blocks and Paper. Tickets start from 1p and go up to 50p.
The operator holds a full UK Gambling Commission licence, Account No. 38613, and a Gibraltar licence (RGL 052) covering its international operations. That means player funds, game fairness and advertising all fall under UKGC oversight.
The operator’s stated focus is straightforward: low-stakes bingo, chat-hosted rooms and player protection built into the product rather than bolted on. You can play on the native iOS and Android apps or through a responsive HTML5 web client. For a full overview of the platform itself, see the Home page.
Contact Us
Tombola offers three support channels: 24/7 live chat, email at support@tombola.co.uk, and a UK freephone line on 0800 29 888 73, staffed from 9 AM to 11 PM. Live chat is the fastest route for account queries; the freephone line suits more complex issues during its operating hours.
What to expect from each channel:
- Live chat – available around the clock, every day of the year. Chat hosts are UK-based and also moderate the bingo rooms, so they know the product first-hand.
- Email – write to support@tombola.co.uk for anything that needs a written record, such as account verification or complaint escalation.
- Freephone – call 0800 29 888 73 between 9 AM and 11 PM. Calls are free from UK landlines and mobiles.
One caveat worth knowing: some players report it can take a while to connect to a live agent at busy times. If your question is routine – bonus terms, deposit limits, game rules – check the extensive FAQ and Help Centre on the operator’s site first. It covers most standard queries without a wait.
Licensing Information
Tombola operates under UK Gambling Commission licence number 38613, issued to its operating entity and covering remote bingo and casino activity for players in Great Britain. A second licence from the Gibraltar Gambling Commissioner (RGL 052) covers the brand’s international operations.
You can verify the UK licence yourself in under a minute:
- Go to the UK Gambling Commission public register at gamblingcommission.gov.uk.
- Search the account number 38613 or the trading name Tombola.
- Check the licence status is “active” and review any regulatory actions listed.
UKGC licensing also means the operator must meet strict rules on game fairness, fund segregation and dispute handling. All Tombola games run on proprietary software developed in-house, so the operator controls the random number generation and payout logic directly rather than relying on third-party studios. Full-site SSL encryption protects account data, and card payments use 3-D Secure 2.0.
Player protection tools include net spend limits, deposit and loss caps, session reminders and self-exclusion, alongside links to BeGambleAware. Deposits are fee-free via Visa debit card, Mastercard debit card, Visa Electron and Apple Pay, with a £300 maximum balance and a weekly net-deposit ceiling – limits the UKGC framework encourages. The binding rules governing your account sit in the Tombola terms and conditions, and how the operator handles your personal data is covered in the Tombola privacy policy notice.
Frequently Asked Questions about Tombola
Who operates Tombola casino?
Tombola is owned by Flutter Entertainment, which acquired the brand in 2022. The company itself launched in 2006 and develops all of its bingo and speciality games in-house, including Bingo90, Bingo75 Lines and Bingo80. Its UK operations run under UK Gambling Commission licence 38613.
How do I contact Tombola customer support?
Three ways: 24/7 live chat on the website and apps, email at support@tombola.co.uk, or the UK freephone line 0800 29 888 73 (9 AM–11 PM). For routine questions, the operator’s Help Centre answers most queries instantly without waiting for an agent.
Is Tombola licensed and regulated?
Yes. Tombola holds UK Gambling Commission Account No. 38613 for Great Britain players and Gibraltar licence RGL 052 for international operations. You can verify the UK licence on the Commission’s public register by searching the account number. Both licences impose fairness, security and player-protection requirements.
What are Tombola customer service hours?
Live chat runs 24 hours a day, seven days a week, staffed by UK-based chat hosts. The freephone line 0800 29 888 73 operates from 9 AM to 11 PM. Email support at support@tombola.co.uk accepts messages at any time and replies outside phone hours.
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