Tombola Terms & Conditions Explained
Before you stake a single penny at Tombola, read the rules that govern your account. This independent review breaks down the operator’s key terms in plain English so you know exactly where you stand on eligibility, betting rules and account closure.
General Terms
Using Tombola means accepting its full terms and conditions. Registration itself counts as acceptance — there is no separate opt-in. The operator is licensed by the UK Gambling Commission under licence number 38613, so the terms sit inside a regulated framework that protects UK players.
Acceptance of terms
The moment you create an account or place a bet, you agree to the operator’s terms, its game rules and its privacy policy. Tombola can amend these terms, and continued use of the site after a change counts as acceptance. Check the terms page periodically — that responsibility sits with you.
Eligibility and age requirements
You must be at least 18 years old and located in a permitted jurisdiction. Tombola verifies identity and age, and it can request documents at any point. Fail verification and the account stays restricted. Players deposit with Visa debit card, Mastercard debit card or Visa Electron — £10 minimum on the first deposit, £5 after that — or with Apple Pay at a £5 minimum once the first card deposit is done.
Account responsibilities
- Keep your login details private — you are liable for activity on your account.
- One account per person; duplicates risk closure.
- Provide accurate personal details and update them when they change.
- The account holds a £300 maximum balance and a weekly net-deposit ceiling applies.
Betting Rules
Every game at Tombola runs on in-house (proprietary Tombola software), and each title carries its own published rules. Place a bet and it is binding once confirmed. Know the rules of the room before you buy a ticket.
Game rules and fairness
Tickets for games such as Bingo90, Bingo75 Lines and Bingo80 start from 1p up to 50p. Results come from the operator’s certified random number generation, and settled bets are final except where a documented system error occurs. Malfunction voids affected plays and returns stakes.
Bonus terms reference
The welcome offer carries its own conditions: 18+. GambleAware. 100% bonus match up to £50. Minimum £10 deposit. 1 Free Play awarded for every £1 (up to 50 Free Plays). First deposit only. T&Cs apply. No wagering requirements – winnings paid in withdrawable cash. Read the promotional terms before opting in, because bonus abuse leads to forfeiture.
Dispute resolution
Raise any dispute with Tombola’s support team first — live chat runs 24/7, email via support@tombola.co.uk, and a UK freephone line 0800 29 888 73 operates 9 AM–11 PM. Unresolved complaints can escalate to an independent alternative dispute resolution body, as required under the UK Gambling Commission licence. For how your data is handled during disputes, see our Tombola privacy policy.
Account Closure & Suspension
You can close your Tombola account at any time, and the operator can suspend or close it under defined circumstances. Withdrawable balances are returned in either case, minus anything owed under the terms.
Voluntary account closure
Contact support by live chat, email or freephone and request closure. Withdraw any remaining cash balance first — debit card withdrawals take 3-5 banking days, and Apple Pay withdrawals mirror the processing time of the linked card. If you want a break instead, self-exclusion and deposit caps are covered on our Tombola responsible gambling.
Operator rights to suspend accounts
Tombola can suspend or close accounts for terms breaches: underage play, multiple accounts, fraudulent payment activity, chargebacks or bonus abuse. Suspected fraud can mean frozen funds pending investigation. The operator may also suspend access while it completes verification checks.
Dormant account policy
Accounts left inactive for an extended period are treated as dormant. The operator may apply an administration fee or close the account, remitting remaining balances to the player where contact is possible. Log in occasionally and your account stays active. The Tombola overview page covers the wider platform if you are weighing up a return.
Frequently Asked Questions about Tombola
What are the main terms of using Tombola?
You must be 18 or over, hold one account, keep your details accurate and accept the terms by registering. Deposits start at £10 for a first card deposit and £5 thereafter. The account carries a £300 maximum balance and a weekly net-deposit ceiling, all under UK Gambling Commission licence 38613.
Can Tombola close my account?
Yes. The operator can suspend or close accounts for terms breaches such as underage play, duplicate accounts, fraudulent payments or bonus abuse. Legitimate withdrawable balances are returned, though funds may be frozen while an investigation into suspected fraud or verification issues is completed.
What happens if I violate Tombola terms?
Expect suspension first, then closure for serious or repeated breaches. Bonuses and linked winnings can be forfeited, and fraudulent activity may be reported to the relevant authorities. Genuine cash balances that are not tied to the breach are normally returned after any investigation concludes.
How do I close my Tombola account?
Contact support via 24/7 live chat, email support@tombola.co.uk or the freephone line 0800 29 888 73 (9 AM–11 PM) and request closure. Withdraw your balance first — debit card payouts take 3-5 banking days. Self-exclusion is the better route if gambling control is the reason.
Read the terms, know your rights, and play within the rules — that is how you get the most out of a UK Gambling Commission licensed operator like Tombola.